SATO Services - Contact Info During Normal and Emergency Hours

In the case of emergency while traveling, can reach SATO at any time.  Those booked in the Fedtraveler system, should call 800.827.7777.   This service is to provide reservation and ticketing support after normal office business hours

AND:


• The travel will commence within the following 24 hours, or


• The need to travel arises over the weekend/holiday and will commence over that weekend/holiday or the next business day


• The traveler cannot wait until the next business day to process the travel.


The three most frequently needed (valid) emergency travel services are:


• En route assistance, if changes to flight or travel arrangements are necessary due to inclement weather, flights delays or cancellations


• En route assistance due to a personal emergency when a traveler finds they must divert/change reservations due to illness or death in the family


• Traveler assistance, if the traveler gets to the airport/hotel/car agency and the reservation has not been ticketed or the reservation cannot be located.


The emergency travel service number is located on each itinerary. Don’t hesitate to call it when you have an emergency that meets the criteria described above .For reservations and ticketing assistance in all other situations, including: getting or changing seat assignments, when:


• requesting flight information


• updating frequent flyer numbers


• requesting a copy of an itinerary




OVERSEAS Travelers:


Please call the main service number (or the overseas collect number if you are overseas)


Additionally:


• Staff and invitational Travelers whose travel documents are being processed through FedTraveler.com, call 800-741-9943 between the hours of 8:00 am – 9:00 pm EST, Monday through Friday.



• Flat Rate Travelers (Panelists) call 800.817-5257 between the hours of 7:30 am – 8:30 pm EST, weekdays.